Job Description:

• Present, promote and sell company products/programs/services to existing and prospective customers. 
• Establish, develop and maintain positive business and customer relationship. 
• Expedite the solution of customer problems and complaints to maximize satisfaction. 
• Supply management with report on customer needs, problems, interests, competitive activities and potential for new products and services.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. 
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques. 
• Recommends changes in products, service, and policy by evaluating results and competitive developments. 
• Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management. 
• Maintain working relationships with existing clients to ensure that they receive exceptional service and to identify potential new sales opportunities. 
• Identify prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business in all service categories. 
• Possess in-depth product knowledge and be able to conduct demos and handle objections.

Job Requirements: 

• Excellent communication, interpersonal, problem-solving, presentation and organizational skills 
  Strong ability to balance persuasion with professionalism. 
• Excellent selling, negotiation, and communication skills 
• Ability to create and deliver presentations tailored to the audience needs. 
• Able to work in fast-paced environments.

Job Description: 

• Build expert, dynamic knowledge of the company’s products and services. 
• Conduct research with available resources to satisfy customer inquiries.
• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships. 
• Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties. 
• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services with accurate and complete information. 
• Handle processing orders, returns and exchanges 
• Acknowledging and resolving customer complaints 
• Keeping record of customer interactions, transaction, and feedback 
• Providing feedback on the efficiency of customer service process
• Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell. 
• Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review.
• Attract customer by promoting the product and assisting customer on opening accounts. 
• Doing stock checking ensuring stock is sufficient.

Job Requirements: 

• Have good interpersonal and customer service skills.
• Problem solving skills and Multitasking. 
• Attentiveness and patience. 
• Ability to work independently. 
• strong computer skills