Faq

Faq

Frequently Asked Questions

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Yes, you’ll need to pay a Security Deposit equal to your first month’s rent alongside the first month’s payment when you book. We’ll refund this deposit to your bank account one month after you check out.

We’re unable to accept cash payments. Booking confirmations require payments via bank transfer or credit card (additional fees may apply).

Please note that all bookings are final and cannot be cancelled or refunded.

You may request changes to your booking dates or room type, subject to availability and potential additional fees.

Yes, our property has a 24-hour reception desk to ensure a seamless and comfortable stay for you.

Our housekeeping team will service your room once every two days.

Yes, high-speed Wi-Fi is complimentary, and all room rates include utilities. Wi-Fi details will be provided at check-in.

Towels and toiletries are readily available for guests at The Initial Residence.

All apartments come equipped with a washer and dryer. We also offer dry-cleaning services.

On-site parking is available. Residents can purchase daily parking passes at a flat rate of 8 SGD per day.

We maintain a strict no-pets policy at The Initial Residence.

Please reach out to The Initial Residence service team, using the contact number provided at check-in, for any maintenance concerns.

We offer short-term leases with a minimum stay of 6 nights.

We accept Visa, MasterCard, and American Express.

Full payment is required upon reservation confirmation. Note: Goods and Services Tax (GST) at a rate of 9% applies from 1 January 2024.

The maximum occupancy is 2 persons in a 1-bedroom or studio, and 4 persons in a 2-bedroom apartment.

Extra beds are available at $60.00 per night (exclusive of taxes), limited to one per apartment. Complimentary baby cribs are available upon request, subject to availability.

Check-in is at 1500 hours and check-out at 1100 hours. For early check-ins or late check-outs, consider booking an extra day.

For stays up to 1 month, a two-week advance notice is required for cancellations or changes. Late cancellations incur a one-week fee. Policies vary for longer stays and special promotions.

For regions under travel restrictions, we waive cancellation fees. Changes or cancellations need to be made 24 hours before the scheduled arrival. For more details, contact enquiries@theinitialresidence.com.